What makes clients return?

Posted by / 18th January 2013 / Categories: Misc / 0 Comments

What is it that make clients return time and time again?

It was once said ‘That people will not necessarily remember what you said or what you did, but they will always remember the way you made them feel’.

It is this reason alone that encourage repeat customers. When a client is buying or selling a home for example, they will go to an estate agent that they trust and makes them feel valued. You may not be the cheapest, but that does not affect the client that returns for your good customer service. For the average person a house is the biggest investment they will ever make, why would they want to go back to an estate agent that just sees them as a number.

The feedback we have received from some of our Utili customers, is that the Utili Online Estate Agency software allows their staff to give the superb customer service that their clients deserve. Before using Utili, their staff were wasting a lot of time on menial/repetitive tasks, restricting the time spent with clients. With the efficiency and flexibility that Utili provides, it not only made their day to day tasks easier, but also freed up more time to be spent with clients. Therefore having a positive effect on viewings to sales.

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